At Aquatix, we prioritize customer satisfaction and strive to offer you a smooth and reliable shopping experience.
Therefore, we provide a flexible return and exchange policy under the following terms:

First: Returns

Customers may request a return within 7 days of receiving the product in the following cases:

• The product arrives damaged or has a manufacturing defect.
• The product received does not match the description or specifications displayed on the website.
• A different product from the original order is received.

Return Approval Conditions:

• The product must be in its original condition and unused.
• The original packaging and all accessories must be included.
• The invoice or proof of purchase must be provided.

After reviewing the request, the refund will be issued using the same payment method within 3–14 business days, depending on the bank.

Second: Exchanges

Customers may exchange a product within 14 days of receiving it in the following cases:

• The customer wishes to exchange the product for a different size, color, or model.
• The customer wants to replace the product with another item from the store.

Important Notes:

• Shipping fees will be charged if the reason for the exchange is not related to a defect or an error in the order.
• Products damaged due to misuse are not eligible for return or exchange.

Third: Order Cancellation

If the order has already been shipped, delivery charges will be deducted.

Orders may be canceled before shipment without any fees.